Refund policy

We have a 14-day refund policy only on faulty/damaged or incorrect goods sent, which means you have 14 days after receiving your item to request a refund. 

To start a refund request, you can contact us at inquiries@abranddeal.com. If your request is accepted, we’ll email you to advise of this.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept refunds on sale items or gift cards.

Return to sender and due to incorrect address                        

Please note that the customer is responsible for inputting the correct shipping address. If a package is marked as 'Return to Sender' due to an incorrect/incomplete/undeliverable address, a fee of $15 will be deducted from your refund amount. If customer wants reshipment, an additional $15 should be paid first before reshipping the item/order.

Refused package upon delivery

Refusal of a shipment upon delivery will be considered as unauthorized returns and the customer will be responsible for the cost of shipping the product(s) back to the sender and a $15 fee will apply and be deducted from your refund. Please note that refused shipments may take longer to arrive at our warehouse, causing a delay in processing your credit.

Refunds 
We will notify you once we’ve evaluated your refund request and let you know if the refund was approved or not. *Note:  An email must be sent to us with supporting evidence of faulty/damaged or incorrect item; including pictures. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.